Commercial Assistant Manager - Henley-on-Thames

As Commercial Assistant Manager, you'll be working closely with the Commercial Manager. You'll be helping to look after the entire operation, keeping consistently high standards in the team, in the outlets, and in the food and drink we prepare and serve. and across other retail outlets. You'll always have an eye on ways to improve service and standards for our visitors.

You'll support the team to help build a great place to work. This could include helping with recruiting and training new people or developing the team. You'll make sure that the team follow all relevant legislation and National Trust policies.

You'll be setting and achieving financial targets to increase income and profits. This could be by driving sales through controlling resources and achieving the best possible customer service.

We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

We'd love to hear from you if you're:

used to achieving outstanding customer service in a similar environment.

a good leader of people, skilled in setting personal objectives and giving feedback.

experienced with budgets to increase income and control costs (including managing stock and waste).

a people person, with a friendly attitude and great communication skills.

aware of health and safety compliance.

Are you looking to develop your career in Commercial Management? The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, alongside our numerous retail outlets and we'd love you to join us.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places