Commercial Area Manager - Newport

We're looking for a Commercial Area Manager to lead the delivery of commercial operations across South Wales. This is a key leadership role, driving performance in food & beverage and retail, ensuring compliance, and creating experiences that delight visitors while supporting the Trust's cause.

What it's like to work here

At the National Trust, we care for nature, beauty and history for everyone, for ever. Commercial operations play a vital role in supporting this work, and you'll be part of a collaborative team that values creativity, efficiency and continuous improvement. You'll work closely with property teams and national colleagues to deliver great service and sustainable growth, all while keeping the visitor experience at the heart of what we do.

What you'll be doing

Leading a team of Commercial Managers, you'll ensure food & beverage and retail operations deliver agreed financial contributions and exceptional service. You'll work with General Managers and property teams to integrate commercial plans into local business strategies, using national frameworks and toolkits to achieve consistency and quality.
Budget planning and long-term forecasting will be part of your remit, alongside translating national plans into local delivery. You'll drive performance improvements, identify new income opportunities, and share best practice across the wider area manager cohort.
Risk management and compliance will be a priority, ensuring operations meet all legislative and Trust standards, from food safety to cash handling. Building capability within your team will be central to the role. Recruiting, coaching and developing managers to enhance skills and prepare for future growth.
You'll influence visitor infrastructure projects where needed, ensuring commercial opportunities are maximised without compromising the visitor experience. Collaboration will be key, working with internal stakeholders and external partners to deliver seamless operations and innovate where possible.

Strong commercial acumen with experience in food & beverage and/or retail operations Proven track record of managing budgets and delivering financial performance Experience of leading large teams and driving behavioural change Skilled in coaching, mentoring and building capability Ability to analyse data and identify opportunities for improvement Knowledge of compliance requirements, including food safety and cash management

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places