Collections Specialist
Mondelez International, Digbeth, Birmingham
Collections Specialist
Salary not available. View on company website.
Mondelez International, Digbeth, Birmingham
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 8 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 93bf27b761694e4085757a791c6628a7
Location ref: Digbeth, Birmingham
Full Job Description
- Responsible for a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtained
- Lead a team of two Collections Executives and work closely with Back Office, offering guidance on required actions and support with complex customer queries to aid in timely repayments
- High levels of collaboration amongst various internal and external stakeholders
- Expectation of root cause analysis to understand and improve customer behaviours How you will contribute
- Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries
- Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed
- Conduct Overdues/Invalids meetings with Commercial
- Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received
- Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer
- Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle
- Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends
- Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings
- Identify potential customer risks / behaviours and escalate to Credit Risk Analyst
- Ensure Collections Executive is adhering to defined SLAs within the collection process, and maintaining DMS Dispute Case data daily ("Housekeeping"). If not, identify root cause and take actions to resolve
- Increase capability/upskill the Collections Executive through training, mentoring and coaching
- Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders
A desire to drive your future and accelerate your career and the following experience and knowledge: - Credit control experience preferred
- Expert in financial / ledger analysis
- High-level SAP competence
- Experience in a fast-moving consumer goods or consumer packaged goods company
- Proficient organisational, prioritisation and time management skills
- Strong numerical, analytical and logical reasoning skills
- Experience of working within a customer facing role
- Experience in an Order to Cash environment
- Advanced knowledge of MS Office Applications, particularly Excel
- Able to identify and remove barriers to enable team success
- Ability to coach and lead others
- Effective Business Partnering
- Conflict and Relationship Management
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Direct job link
https://www.jobs24.co.uk/job/collections-specialist-127081705