Collections & Resolutions Co-ordinator - Fire & Security

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an Accounts Receivable & Collections Specialist who will support the timely collection of outstanding debt, resolve customer queries and disputes, and work collaboratively with finance, operational and commercial teams to drive strong cash collection performance.

Role Responsibilities:

-Collect and process revenues in line with agreed payment terms, SLAs and company procedures.

-Build and maintain professional relationships with customers and internal stakeholders to ensure timely debt recovery and query resolution.

-Investigate, manage and resolve disputes, escalations and overdue debt issues, working closely with finance, sales and operational teams.

-Lead and support regular debt review meetings, providing analysis and updates on outstanding balances and collection activities.

-Maintain accurate records across all relevant systems whilst delivering excellent customer service and ensuring compliance with company policies and procedures.

Applicants must meet the below-defined requirements for the role.

-Previous experience within an Accounts Receivable, Credit Control or Collections function.

-Strong understanding of end-to-end collections processes, dispute management and debt recovery practices.

-Preferred Experience using CASH and SAP.

-Microsoft Excel skills, with the ability to analyse and interpret large data sets. (pivot tables, etc)

-Strong account/ledger reconciliation skills.

-Excellent communication and stakeholder management skills, with the ability to influence outcomes and build effective working relationships.

-Ability to manage multiple priorities, work to strict deadlines and maintain high levels of accuracy.

Competitive salary and benefits package.

-Ongoing training and development opportunities to support your career progression.

-The opportunity to join a collaborative and supportive team within a leading facilities management organisation.