Collections Officer
Capital on Tap, City Centre, Manchester
Collections Officer
Salary not available. View on company website.
Capital on Tap, City Centre, Manchester
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 27 Aug | Get your application in today.
Closing date: Closing date not specified
Job ref: 9aef87e9ea9d4fe6b822651f5f4dbcf2
Location ref: City Centre, Manchester
Full Job Description
Job Overview Location: Manchester. 3 days in office, 2 days from home (fully office-based for the first 3 months). Shift: 37.5 hours per week Monday-Friday between 8 am and 8 pm. Responsibilities
- Engage directly with customers to negotiate repayment plans
- Analyse financial situations to create tailored solutions
- Ensure adherence to GDPR, FCA, and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Prioritise multiple tasks while maintaining high-quality standards
- Work with internal and external teams to support customer outcomes Qualifications
- Collections experience within financial services
- Strong communication skills, both verbal and written
- Proven ability to manage challenging customer interactions
- Experience using multiple communication platforms (email, SMS, etc.)
- Ability to handle difficult conversations and deliver a fair customer outcome Diversity & Inclusion We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Benefits
- Salary range £27,000 - £34,000 depending on experience
- Private Healthcare, including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary sacrifice pension scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual learning and wellbeing budget
- Enhanced parental leave
- Cycle to work scheme
- Season ticket loan
- Six free therapy sessions per year
- Dog-friendly offices
- Free drinks and snacks in our offices
Collections experience within financial services - Strong communication skills, both verbal and written
- Proven ability to manage challenging customer interactions
- Experience using multiple communication platforms (email, SMS, etc.)
- Ability to handle difficult conversations and deliver a fair customer outcome
Salary range £27,000 - £34,000 depending on experience - Private Healthcare, including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary sacrifice pension scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual learning and wellbeing budget
- Enhanced parental leave
- Cycle to work scheme
- Season ticket loan
- Six free therapy sessions per year
- Dog-friendly offices
- Free drinks and snacks in our offices