Collections Agents

At Advantis Credit, our Collections Agents are the heartbeat of what we do. You'll be on the frontline - connecting with customers, breaking down stigmas around debt, and guiding them toward solutions that work for everyone. With 150 of our 250-strong team in Contact Centre Collections, this is where we live and breathe customer care.

What You'll Do

Handle both inbound and outbound calls, expertly navigating conversations to collect overdue payments

Build rapport and empathy quickly, tailoring payment plans to individual circumstances

Use top-tier communication and negotiation skills to reach fair, respectful resolutions

Aim for "first call resolution" on every interaction, balancing speed with quality

Escalate complex queries and disputes to the right team when needed

Why Advantis?

Joining Advantis means more than just a job. In Collections, you'll:

Break down stereotypes and help people rewrite their financial story

Work alongside a passionate, diverse team that thrives on collaboration

Develop skills you can carry anywhere: negotiation, resilience, and customer excellence

We're proud to cultivate our home-grown talent, and this role could be your stepping-stone into the business. As you master Collections, you'll also uncover how every department works together. Many of our colleagues began as Collections Agents and have since progressed into diverse roles across the company. With a deep understanding of our core operations and the right attitude, there's no limit to what you can achieve here.