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Collections Agent

Vantage Point, City of Westminster

Collections Agent

Salary not available. View on company website.

Vantage Point, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 9 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 8ca607e7b127450d84876cb754c0eb24

Location ref: City of Westminster

Full Job Description

  • Customer Experience Analyst
  • Customer Request Handler
  • Customer Service Advisor
  • Customer Care Support
    • These are excellent first or second roles for people who:
  • Communicate clearly and empathetically
  • Stay calm and professional under pressure
  • Are curious, detail-oriented, and tech-confident
  • Want to make a real difference in how customers feel and are treated
  • Are ready to learn and grow in a structured, supportive environment
    • What you'll do You'll support the operations of a major global bank, helping customers feel supported, understood, and well-served - whether you're resolving a query, guiding someone through a repayment plan, or improving the overall customer journey. Depending on your specific role, you might:
  • Chat to customers over telephone, chat, or email, about their accounts, products and services
  • Manage requests and complaints, escalating where needed for resolution
  • Contact customers to agree on repayment plans and resolve overdue accounts
  • Investigate and analyse customer feedback to improve service quality
  • Maintain accurate records and ensure compliance with internal processes
  • Collaborate with operations, risk and compliance teams to ensure smooth service
  • Contribute to internal improvement initiatives and support wider project teams

    You don't need experience in banking or customer service to apply. What matters most is your mindset and potential. We're especially keen to hear from people who are:
  • Strong communicators with a positive, customer-first mindset
  • Able to stay composed in challenging situations
  • Comfortable using digital tools and working with multiple systems
  • Organised, responsive and eager to learn
  • Motivated to build a career in customer operations or financial services

    We're building the next generation of talent to power customer care, collections, and service teams for one of the world's largest and most respected global banks. Whether you're just starting out or already have up to four years' experience, we'll equip you with the training, coaching, and career pathway you need to thrive.We're hiring throughout the year for roles such as, Vantage Point Global (VP) is a talent consultancy established in 2014 to support top-tier clients in building their talent pipeline. VP provides opportunities for all, hiring exceptional, diverse talent who are supported and developed throughout their career journey at VP, enabling them to be highly effective in their roles.
    • We partner with our clients to create opportunities for individuals to launch into fulfilling and rewarding careers in the industries we serve and deliver a future-ready workforce to our clients. Our unique model delivers continuous formal training, personal development and mentoring to create a driven, high-calibre, highly skilled workforce that is empowered to add value to our clients from the outset. Our head office is in London, but we work with clients globally. We currently have teams in London, Manchester, Newcastle, Belfast, Warsaw, Wroclaw and are expanding into the US and Asia. Vantage Point Global is a fully committed inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation. Founded in 2014 Early Careers Programme · London · Hybrid

  • A competitive starting salary with potential performance-based reviews every 6 months.
  • Access to online training services and one-to-one coaching for ongoing development.
  • Coverage through a health cash plan.
  • Participation in our cycle-to-work scheme.
  • Opportunities to participate in social, community, and voluntary activities.

Direct job link

https://www.jobs24.co.uk/job/collections-agent-127087284
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