Colleague Support Coordinator

We're looking for an experienced and customer-focused HR Coordinator to join our People & Culture team. In this role, you'll provide advice and guidance on a wide range of HR-related matters, supporting colleagues across the organisation and helping to deliver a seamless HR service. You'll play a key role in managing employee lifecycle processes, supporting monthly payroll activity and ensuring accurate HR administration across the employee journey. Working closely with colleagues across the wider People & Culture function, you'll help maintain high standards of customer service, compliance and operational excellence while contributing to continuous improvement initiatives across the team.,

• Provide advice and guidance to all colleagues on all HR queries, seeking additional support from specialist teams where required.
• Cover the Colleague Support inbox and phone lines on a rota basis.
• Process the monthly payroll including new starters, movers, leavers, family leave and other contractual changes within SLAs and to an exceptional degree of accuracy.
• Create and issue new starter and internal mover contracts and support employee lifecycle administration activities.
• Prioritise tasks to ensure compliance requirements, including pre-employment checks and right to work documentation, are completed accurately and on time.
• Ensure all cases and queries are logged and updated accurately on the People Services case management system.
• Provide support and guidance on HR processes, policies and procedures, delivering a customer-first approach.
• Support the successful delivery of People & Culture projects, change activity and continuous improvement initiatives.
  
  The skills and experience we are looking for in the role are:
• Experience in a similar HR Coordinator, HR Administrator, People Services or Employee Services role.
• Experience providing advice and guidance in a service-focused environment.
• Excellent customer service skills and a customer-focused mindset.
• Ability to work at pace and under pressure to deliver against multiple deadlines.
• Ability to manage multiple tasks simultaneously.
• Exceptional attention to detail and accuracy.
• Ability to proactively identify and put forward ideas for continuous improvement.
• Excellent written and verbal communication skills.
• Experience of using Microsoft Office applications, specifically Word and Excel.
  
  At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our organisational strategy sets out how we'll fight even harder to make every pound raised count for even more. With your help, we'll transform cancer care for good.


• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.
• Pension matched up to 7.5%.
• 120+ learning and development offers, with access to external professional qualifications.
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm.
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.