Colleague Insight Manager

I lead the transformation of colleague listening in Insight, evolving how we gather, understand and act on colleague feedback to drive meaningful change across the business. Partnering with senior stakeholders, I scope, design and implement new listening mechanics that deepen our understanding of the colleague experience. I connect colleague insight with customer and business outcomes. I turn complex themes and feedback into clear, actionable transformation recommendations. You will be responsible for

• Lead the transformation of colleague listening, embedding a culture of continuous feedback, insight and action across the Group.
• Design and deliver the next phase of our colleague listening strategy, partnering across People, Technology, markets and channels.
• Turn colleague insight into meaningful business outcomes, using feedback and evidence to inform decisions and drive change.
• Build trusted relationships with senior stakeholders, influencing priorities and bringing clarity to complex challenges.
• Lead and deliver transformation projects, ensuring sustainable improvements to colleague experience and organisational performance.
• Develop capability within the team, coaching others to turn insight, data and evidence into impactful action.
  
  Experience leading and delivering transformation and change initiatives.
• Strong stakeholder management, influencing and collaborating across teams and senior leadership.
• Ability to simplify complexity and communicate clearly to different audiences.
• Excellent project management, prioritisation and delivery skills in a fast-paced environment.
  
  Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.