Collaboration Executive

As a Collaboration Executive, you will play a key part in maintaining strong retailer relationships and supporting high service levels whilst working within a high performing team to deliver results. You will provide exceptional customer service and operational support within a fast paced FMCG environment. This role ensures accurate order capture, proactive communication with customers and internal teams, and the efficient flow of stock, service and delivery information to maximise on-shelf availability and optimise cost to deliver.
Role Responsibilities
Manage the end-to-end process of Order Capture through customer and internal systems.
Process customer orders accurately and in a timely manner to allow network planning to review.
Manage customer queries relating to shortages, delays and product information.
Manage NPD activation and order groups within customer system and delist processes.
Lead weekly Customer Supply Chain Collaboration meetings.
Manage key Supply Chain KPIs including SOH, Service and Cost to Deliver.
Manage daily reporting and communications externally and internally.
Build strong working relationships with customer and commercial contacts.
Develop a deep understanding of customer supply networks and systems.
Work cross-functionally to ensure supply is aligned to customer demand.
Identify root causes of service issues and put effective solutions in place.
Support continuous improvement initiatives to enhance process efficiency and customer satisfaction.

FMCG supply chain or commercial experience.
Strong understanding of SAP & APO systems.
Experience influencing key stakeholders and managing cross-functional relationships.
Understanding of the S&OP process and its alignment with commercial planning.
Proactive communicator with strong organisational and analytical skills.
Customer-facing experience with strong relationship management ability.
Strong numerical capability and intermediate Excel skills (pivot tables, dashboards).
Commercial awareness and problem-solving mindset.
Resilient, adaptable and able to manage multiple priorities in a fast-paced environment.
Education/Qualifications
Relevant qualification in Supply Chain Management, Business or related field (preferred).
Demonstrated experience in FMCG supply chain operations.
Confident using Excel for reports, trackers, pivot tables and dashboards.

Job Length: Permanent
Working Hours: 37.5, Hybrid
Competitive Salary with extensive benefits:
Monthly product allowance - alcoholic & non-alcoholic options available
Private Medical options
Life Assurance Company bonus scheme
Access to 24/7 GP services
Enhanced pension contribution
Generous holiday (inc bank holidays)
Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.
With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot's servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.