Cluster Operations Manager

Employer
iQ Student Accommodation

Location
Newcastle upon Tyne

Salary
£38k - 44k per year + Bens

Closing date
28 May 2025

Sector
Hotel jobs, Hotel Management

Job Type
Full Time

Job Details

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our Cluster Operations Manager is responsible for all aspects of running efficient, safe, and profitable sites whilst focusing on the company's key objective of giving our students their best year yet! This role is an amazing opportunity for an ambitious individual looking to really make an impact on our student's experience with IQ!

• Coaching, developing and motivating your team to drive performance


• A proactive and strategic approach to people planning to ensure the site is appropriately staffed at all times


• Promoting resident satisfaction and retention by actively attracting five-star reviews and ensuring any complaints and service issues are dealt with appropriately


• Being accountable for leasing performance in your cluster


• Conducting monthly financial performance reviews and managing the sites Profit & Loss (P&L) Account


• Managing the sites balanced scorecard metrics and always looking for ways to enhance the performance of the site


• Ensuring resident welfare and offering support services where appropriate


• Managing and monitoring compliance in line with health and safety standards


• Responsible for scheduling planned maintenance and reporting processes


• Collaborates with the central support teams to ensure their site gets the required support at all time


• Builds effective relations with external stakeholders such as universities, education providers and the local community

What makes a great iQer? First and foremost, we're looking for an enthusiastic leader who thrives in a get-stuff-done kind of environment. You won't mind rolling your sleeves up, leading a team and be a great communicator. You'll have some management experience, but that could be in a hotel, gym or restaurant for example, however, we're much more interested in your people skills, personality and potential. In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment. Ready to feel like you've got the best job ever? Apply today!

Company

We're iQ Student, the 2nd largest provider of student accommodation in the UK. Our mission is to reimagine the student living experience, and give our Students their best year yet. We always look for passionate individuals who want to make a difference to our students' lives. In return we can offer you a fun working environment, excellent perks and we'll also help you to develop in your career with our awesome learning and development opportunities.

So what are you waiting for? Apply now and show us what you can do.

#s1-Gen

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our Cluster Operations Manager is responsible for all aspects of running efficient, safe, and profitable sites whilst focusing on the company's key objective of giving our students their best year yet! This role is an amazing opportunity for an ambitious individual looking to really make an impact on our student's experience with IQ! Key Responsibilities Coaching, developing and motivating your team to drive performanceA proactive and strategic approach to people planning to ensure the site is appropriately staffed at all timesPromoting resident satisfaction and retention by actively attracting five-star reviews and ensuring any complaints and service issues are dealt with appropriatelyBeing accountable for leasing performance in your clusterConducting monthly financial performance reviews and managing the sites Profit & Loss (P&L)
AccountManaging the sites balanced scorecard metrics and always looking for ways to enhance the performance of the siteEnsuring resident welfare and offering support services where appropriateManaging and monitoring compliance in line with health and safety standardsResponsible for scheduling planned maintenance and reporting processesCollaborates with the central support teams to ensure their site gets the required support at all timeBuilds effective relations with external stakeholders such as universities, education providers and the local community What makes a great iQer? First and foremost, we're looking for an enthusiastic leader who thrives in a get-stuff-done kind of environment. You won't mind rolling your sleeves up, leading a team and be a great communicator. You'll have some management experience, but that could be in a hotel, gym or restaurant for example, however, we're much more interested in your people skills, personality and potential. In exchange, you'll receive
great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment. Ready to feel like you've got the best job ever? Apply today!, We're iQ Student, the 2nd largest provider of student accommodation in the UK. Our mission is to reimagine the student living experience, and give our Students their best year yet. We always look for passionate individuals who want to make a difference to our students' lives. In return we can offer you a fun working environment, excellent perks and we'll also help you to develop in your career with our awesome learning and development opportunities.