Cluster Maintenance Manager

Our Cluster Maintenance Manager will always be motivated and highly engaged to provide personalised 'world class' customer care and service to all guests, team members, clients and directors, in line with our brand standards and procedures - ensuring every guest request is completed promptly and decisively, and aspiring to make the impossible, possible. As part of the senior leadership team, you will be responsible for leading a multi-disciplined maintenance team in the delivery of the short and long-term planning and management of the engineering operations for the cluster properties, across both the front and back of house. You will ensure an efficient and economic running of the engineering disciplines, supplying services as required to the entire operation and maintaining equipment, building and utility services in optimum condition. This role will include operational cluster shift coverage across a seven-day senior duty management rota and working between properties on a rotational basis. Main Responsibilities

• Lead the planning, scheduling and delivery of all preventative and reactive maintenance programmes across accommodation, public areas, and mechanical and electrical plant systems
• Develop and deliver annual OPEX, CAPEX, repair and refurbishment plans, on time and within budget
• Proactively control maintenance consumable costs against departmental budgets and revenue performance
• Drive product quality standards and property upkeep through regular strategy meetings, performance reviews and continuous improvement
• Oversee the implementation and ongoing use of the Engineering Management System (LOGIT / CAFM Explorer) to support efficiency and compliance
• Achieve monthly Net Promoter and Guest Review Index targets, maintaining exceptional standards of presentation and attention to detail
• Lead health, safety, compliance and building security activity, ensuring all statutory requirements, audits and inspections are met
• Produce clear cost-benefit analyses and business cases to support capital investment decisions
• Coach, train and develop the engineering team to maximise productivity and service quality
• Collaborate with hotel leadership and external stakeholders to deliver strategic objectives, support community initiatives, and promote apprenticeship and talent development
  
  As Cluster Maintenance Manager, you will show initiative, be able to prioritise your workload, and have an organised and methodical approach to your work. You will have an excellent understanding of Health and Safety in the workplace, plus a good understanding of legal compliance and record keeping. This role is based across our London Cluster, and you will support other Lead Engineers within the wider cluster.
We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role as you begin your journey with us. To excel within this role, you will have:
• Clear and influencing communicator with the ability to interact across all levels
• Ability to adapt and drive a continuous growth and transformational mindset
• Strong organisation skills with the ability to multitask
• Thorough knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, refrigeration and HVAC equipment
• A cost-efficient and profit-driven approach
• The ability to identify and manage the best resources to achieve targets
• The ability to translate strategies into practical plans
• Confidence deploying time-in-motion exercises to ensure optimum cost engineering
• A track record of building and developing a guest-centric team culture
• A strong understanding of related H&S building and engineering requirements
• A coaching, supporting and challenging approach to deliver operational targets
• The ability to create an open environment
  
  You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits, which includes:
• 35 days holiday
• Access to an external Employee Assistance Programme
• In-house company interactive employee communication app
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working
• Training and development from day one
• £200 referral bonus when your friends or family join the team
And once you smash your probation, you'll also receive:
• Contributions to a pension scheme
• Involvement in our employee recognition schemes
• 50% discount in our restaurants
• Annual anniversary complimentary guest experience - overnight stay and dinner for two
• Cycle to Work Scheme
• Discounted room rates
• Spa discount
• Life Assurance Cover
Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship.