Cloud and Infrastructure Administrator

A Vacancy at Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust.

Northumbria Healthcare NHS FT provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult Social care (PACS) through the 10000 employed staff.

Northumbria Healthcare's Digital Services team provide all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care.

As aCloud and Infrastructure Administratorfor digital services you will report to the Cloud and Infrastructure Manager providing a range of customer focused preventative maintenance and support services to end users, including problem solving and resolution to ensure timely resolution of all incidents within the Service Level Agreement in addition to technical support to promote the availability of trust systems and provide technical system advice and guidance to trust projects.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?

Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

· Troubleshoot and resolve complex Help Desk calls in a timely manner and in line with DS standards and Service Level Agreements relation to server infrastructure issues.

· Responsibility for gatekeeping the calls to ensure the team maintain the SLA's.

· Ensure the performance levels and the provision of IT Infrastructure services meets agreed service levels.

· Minimise system downtime by providing pro-active monitoring by detecting and reporting issues before they impact on the trust and ensuring the IT Infrastructure is current, resilient and secure and urgently resolving when problems arise.

· Deliver against the priorities for the ongoing growth, maintenance, upgrade and replacement of IT Infrastructure components in line with Trust risk appetite and business demand.

· Contribute and support the effective delivery of IT Infrastructure projects.

· Contribute and support the cloud server infrastructure used at the trust.

· Collaborate with 3rd party suppliers with a focus on ensuring the IT Infrastructure technology services remain compliant with standards, Trust Security Policy, ISO27001 and that KPI's are met. Including the procurement of new systems and that they are fit for purpose.

· Assist investigating security incidents adhering to NHS Digital Standards.

· Develop, maintain procedures and documentation of server systems under the control of Digital services.

· Obtain quotes from suppliers, make recommendations to line manager on most appropriate solutions, and adhere to the trust procurement process.

· Ensure adherence to the IT Infrastructure Strategy, standards and processes ensuring consistency, optimisation, continuous improvement and best practice are embedded in IT Infrastructure processes.

· Contribute to the development of a culture of high engagement, where staff are empowered and entrusted to provide the best services and care for patients.

· Contributes to continuous improvement within the IT Infrastructure community of practice, recommending technical developments to improve performance of the IT Infrastructure to better meet the trust needs.

· Participate in the out of hours on-call rota and out of hours maintenance tasks.

· To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.