Clinical Triage Practitioner (Band 6)

Make a real difference at the very start of a child or young persons care journey. You will manage referrals within agreed timeframes, including urgent cases, using clinical judgement to prioritise need and ensure safe, responsive care. Working with the Clinical Triage Lead, you will contribute to multidisciplinary triage for children and young people with complex needs and chair MDT discussions when delegated. You will also support Care Coordination by responding to clinical queries and working with families, education settings, third sector organisations and professionals, helping families navigate HCRG Care Group and partner services through a joinedup, childcentred stepped care approach. Important: Candidates who have previously applied for this role will not be considered.,

• Provide timely and clinically appropriate triage, including for urgent pathways, making sound clinical decisions based on available information.
• Support the Clinical Triage Lead in delivering multidisciplinary triage for complex referrals, including leading MDT meetings when required.
• Use clinical expertise to support Single Point of Access (SPA) and Care Coordination processes.
• Navigate referrals across HCRG Care Group and partner services, including the voluntary sector, ensuring a stepped-care, joined-up approach.
• Respond to clinical queries from families and professionals within agreed timeframes.
• Communicate complex and sensitive information to parents and carers with empathy, managing difficult conversations and escalating issues appropriately.
• Ensure timely and effective communication with service users and partner agencies.
• Build positive working relationships with partner services, sharing pathway information and explaining triage decisions.
• Ensure organisational policies are followed, including safeguarding procedures, and escalate risks or concerns appropriately.
• Advocate for children and young people by ensuring their voices, and those of parents/carers, inform triage decisions.
• Work collaboratively with a range of partners including schools, GPs, mental health services, social care, acute services and the voluntary sector.
• Support implementation of relevant SOPs, including EHCNA processes, and provide guidance to business support teams.
  
  About the Company
We change lives by transforming health and care. Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

Working Hours & Salary
• The service operates 08:00am - 6:00pm
• Parttime to fulltime hours available (22.5 - 37.5 hours per week)
• Salary will be aligned to the successful candidates current NHS banding and pay point