Clinical Support Worker

We are looking for an enthusiastic Clinical Support Worker to join our friendly and supportive team of nurses and Doctors in the Dermatology Outpatients Department. This is a busy department that sees more than 50,000 outpatients and day cases, with a wide range of dermatology conditions., The successful applicant will be required to participate in patient care by assisting clinicians in Dermatology clinics and our day case procedure suite. Duties include ensuring patient comfort and alleviating patient anxiety, undertaking patient observations, assessment and investigations, effectively communicating with patients and their relatives, assisting surgeons in our procedure suite, supporting new staff and students, undertake administrative tasks and practice related audits as well as co-ordinate the day case procedure suite. As a team we endeavour to help staff learn and develop their knowledge and skills so as to enable individuals to feel confident in their role and achieve job satisfaction. We work in a friendly team-orientated environment and have good working relationships with multidisciplinary team members. Working hours will be 37.5 hrs per week and will be in line with service needs between 8am to 6pm on a Monday to Friday basis, with opportunities to work at weekends. We currently do not work bank holidays or night duty and days off are allocated on a flexible basis.

Previous experience is essential for Band 3 and they should be competent in Band 2 CSW competencies. The applicant must enjoy working within a team, have a sympathetic, caring nature and sound communication skills.,

• Able to demonstrate the ability to put patients at the heart of what you do and recognising different needs by encouraging a spirit of support, integrity, respect and teamwork.
• Shows pride in the quality of care they provide for patients and learning from successes and setbacks.
• Evidence of commitment to the Oxford University Hospitals vision and values., Successful completion of Trust approved literacy and numeracy Level 1 assessment completed at interview
• Good command of spoken English assessed at interview
• Willing to undertake self development activities to improve clinical effectiveness.
• Completion of specific Dermatology CSW competencies
• Evidence of the Care Certificate
• Good command of written English assessed as per application form, Excellent communication skills
• Evidence of working in a busy and variable environment
• Flexible approach to shift patterns and unit needs which may involve working in different areas or cross-site working
• Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety.
• Able to use initiate within the boundaries of the role.
• Evidence of working with the general public as part of the team.
• Ability to act on own initiative and able to motivate oneself., Demonstrate understanding of confidentiality
• Demonstrate insights into role applied for
Desirable criteria
• Demonstrates ability to question and challenge practice in a constructive way so that standards of patient care are continually evaluated and improved., Able to work under direct supervion
• Organised with good time management skills
• Ability to cope effectively under pressure and resilience
• Good interpersonal skills
• smart professional appearance
• Recognise limitations and seek help and guidance
• Basic but essential IT skills in order to access required systems such as Electronic Patients Records.
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.