Clinical Support Administrator

Do you have the experience and drive to fulfil the role of a Clinical Support Administrator working within the Norfolk and Waveney Talking Therapies Service? Do you enjoy working as part of a team, enjoy providing a great service to customers and have an eye for detail? We have an exciting opportunity to join a successful team of administrators who are pivotal in what can be a demanding and fast-paced yet rewarding environment.

The successful candidate will demonstrate enthusiasm and flexibility with an organised, collaborative and priority-based approach to administration delivery. The successful candidate will also have excellent customer service skills and will be used to dealing with significant levels of telephone, emailing and data entry work. The role will include call handling, inbox management, data entry and general administrative support to clinical teams and team leaders. Please note we are looking for the successful candidate to work across hubs based in Kings Lynn, Dereham and Norwich Central.

Candidates will need to demonstrate exceptional interpersonal and customer service skills with a dedication to confidentiality and service user experience.

You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. Previous experience of all Microsoft packages is desirable. Experience of Trust IT systems would be of benefit but not essential as all training will be provided. The post holder will work within a busy team environment based in Norwich. Please note the service operates from 8am to 8pm and there will be a requirement to work a shift pattern within these working hours working one evening a week until 8pm.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.