Clinical Services Care Co-Ordinator

We are looking for an enthusiastic, organised and motivated Clinical Services Care Coordinator to join our experienced and supportive team at the UMC.

This is an important role within our practice and wider Primary Care Network (PCN), supporting patients to navigate health and care services and helping them to take an active role in managing their health and wellbeing.

If you are organised, compassionate and motivated and would like to make a real difference to patients through care coordination and personalised support, we would be very pleased to hear from you.

You do not need to already have Care Coordinator training to apply.

Where required, we will support the successful candidate to undertake the relevant Personalised Care Institute Care Coordinator training, together with training in personalised care and support planning, shared decision making and relevant practice systems., You will work closely with GPs, nurses and other primary care professionals, as well as Social Prescribing Link Workers, Health and Wellbeing Coaches and wider community services.

You will work proactively with our clinical team to identify patients who my benefit from care coordination and personalised support.

You will also support long-term condition management, proactive patient reviews, health promotion and wider PCN activity.

Previous experience within General Practice, primary care, NHS, health or social care would be advantageous, as would experience of care coordination or supporting patients with long-term conditions., An excellent communicator with good interpersonal skills.

Highly organised with good attention to detail.

Able to manage and prioritise their own workload.

Confident using IT and willing to learn new systems.

Able to work independently and as part of a multidisciplinary team.

Compassionate, approachable and non-judgemental.

Reliable, flexible and adaptable.

Committed to confidentiality, safeguarding and providing excellent patient services.

Interested in developing their knowledge of personalised care, care navigation and shared decision making.

University Medical Centre is a well-established and progressive GP practice serving approximately 13,000 patients, with a predominantly student population based on the University of Kent in Canterbury.

We are supported by a skilled and dedicated administrative team and are committed to providing high-quality patient care within a supportive and collaborative working environment.

As a training practice, we are actively involved in the education and development of healthcare professionals and place a strong emphasis on learning, teamwork and professional development.

Why Join Us?

Join an experienced and supportive clinical and administrative team.

Make a direct contribution to improving patient care and experience.

Develop your knowledge and experience in personalised care and care coordination.

Training and development opportunities.

Work closely with a multidisciplinary team and wider PCN services.

Progressive training practice.

Strong focus on staff wellbeing and work-life balance.

NHS Pension Scheme, subject to eligibility.