Clinical Receptionist / administrator

Job Title Clinical Receptionist/administrator for pre op assessment and outpatient department, To provide a professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy on Data Quality. To provide a professional, comprehensive, and effective administration support service to the administration, nursing and the wider medical teams., To provide a professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy on Data Quality. To provide a professional, comprehensive, and effective administration support service to the administration, nursing and the wider medical teams. 2. Receptionist Responsibilities To greet patients at reception in a helpful, polite and efficient manner. Check all demographics details for patients in arrival, updating these appropriately whilst adhering to the Trust Policies for data protection and patient confidentiality. Register patient's attendance on EPR in real-time. Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives. To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously. To ensure that all clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNA's appropriately. To ensure patients are checked in and out of clinic in real-time where possible. To arrange return transport or book patients ready to allow for patients to be collected in a timely manner. Communicate with clinic staff regarding patients that are on transport. To make sure the relevant reception areas within the Department are kept tidy and in good repair, with any defects being reported to the line manager. To be able to prioritise your workload and work with minimal supervision. To undertake further training as and when required. Use the Electronic Patient Record (EPR) system to locate and track patient's records when requested to do so by members of the administrative or clinical team. Ensure all entries made are accurate and current. Comply with the requirements of the Data Protection Act, Access to Health Records Act and legislation issued in relation to confidential data. Communicate with patients, carers, clinical and non-clinical staff in a confident and polite manner, whilst maintaining patient confidentiality., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We are looking for a pro-active, motivated individual who enjoys working in a challenging and busy environment within the Outpatient and Pre op assessment Department. The successful candidate would ideally have experience of working in the NHS or though this is not essential. Applicants should be well organised with excellent communicational skills and able to work well under pressure and be a key team player. Computer literacy and good customer service skills are a must although full training will be given.,

• Evidence computer knowledge
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

This post is full time 37.5 hours. The successful candidate will be required to work shifts covering from 07.30am to 6pm Monday to Friday