Clinical Patient Flow Manager

The Clinical Patient Flow Manager is a competent and appropriately trained relevant registered clinician working in the Command Centre, empowered to support the Clinical Site Matron (CSM) in overseeing the management of the hospital over the 24 hour period, providing oversight and transformational leadership to support Trust staff, reporting issues to On-Call managers as required. To support the CSM in the leadership of the Command Centre team to ensure effective patient flow, facilitating access for patients to ensure their care pathways are safe, effective and efficient. To contribute to the delivery of the Trust performance metrics and standards impacted by operational flow. To work with the Clinical Lead and Medical Director for Patient Flow and the Command Centre to enhance patient flow, embedding systems and processes that enhance patient pathways of care, and improves oversight, access and patient safety. To manage difficult and challenging situations out of hours that involves patients, staff and visitors. To utilise the wall of analytics contained within the Command Centre to act swiftly and appropriately to alerts and issues. To have an understanding of Trust operational processes and procedures which impact on care provision and safe operational management to advise and support staff.Main duties of the job Support the CSM's as the first route of escalation for patient flow and clinical issues. Has situational awareness through the utilisation of the electronic medical record, wall of analytics. Support the CSM's in the management of deviations from patient care pathways; resolving bottlenecks and variation in service performance, ensuring effective communication and prioritisation with support services and a variety of clinical departments. Support collaboration with all Command Centre operational staff and Clinical Service unit (CSU) leadership teams to identify process improvement strategies, reduce patient long length of stay (LlOS) and trend delays, supporting quality initiatives and enhancing/improving patient safety. Will monitor analytic tiles to define patient activity triggers and feedback mechanisms to inform operational team members, Clinicians, and administrative teams to mitigate situations, patient safety concerns, flow issues or any operational barriers. In collaboration with the CSM's and the Command Centre senior leadership team the post holder will support the development of quality and performance criteria and metrics for specific departmental initiatives. Proactively and positively contribute to the successful overall performance of the Trust.

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.