Clinical pathway Administrator

We are looking for a dynamic and resilient Clinical pathway Administrator to support the delivery of the Ophthalmology situated at Chase Farm Hospital This is a busy and a fast paced role within the Ophthalmology department The incoming post holders will need to have good attention to detail, be patient focus and demonstrate the ability to work independently. The successful candidate will also be able demonstrate the Trust values, the responsibilities of the job description and person specification Main duties of the job General administrative duties for the department such as scanning of patient notes on to EPR, photocopying and distribution of mail and triaged referrals. Ensure all patient demographics and contact details are kept up to date on Cerner. When accessing patient records ensure computerised tracking systems are used appropriately. Management of admin shared inbox and to ensure correspondence is distributed according to trusts guidelines. Support the failsafe officer, ensuring the smooth and safe planning of patients pathway Routinely process Blueteq funding forms received from the clinical teams cross -site and upload to medisight and Hi-cost portal (blueteq secure). Respond to generalqueries with support from the clinical teams and service managers to ensure accurate information is recorded in a timely manner. Provide reasonable cross-cover for other Clinical Pathway Administrators to ensure a consistent and effective administration service is maintained at all times. Management of Dictate and ensuring any correspondence is sent out to external organisations. Review the actions and instructions generated from Dictate when requested e.g. ensuring that correspondence or test results are sent to a clinician in a different specialty or booking a follow-up.

Education and professional qualifications Essential

• English and Maths at GCSE level or equivalent
Desirable
• Diploma level qualification or equivalent experience
• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development
Royal Free shared commitments Essential
• o Demonstrable ability to meet the Trust shared commitments.
Experience Essential
• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of managing and prioritising own workload and working to deadlines
• Experience of dealing with non-routine and complex problems, Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision
Skills and aptitudes Essential
• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality
• Knowledge of Cerner or equivalent system
Desirable
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases
Personal qualities and attributes Essential
• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude with attention to detail
Others Essential
• Reliability - good time keeping
Desirable
• Ability to work flexibly to accommodate peaks and troughs of activity
Person Specification Education and professional qualifications Essential
• English and Maths at GCSE level or equivalent
Desirable
• Diploma level qualification or equivalent experience
• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development
Royal Free shared commitments Essential
• o Demonstrable ability to meet the Trust shared commitments.
Experience Essential
• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of managing and prioritising own workload and working to deadlines
• Experience of dealing with non-routine and complex problems, Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision
Skills and aptitudes Essential
• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality
• Knowledge of Cerner or equivalent system
Desirable
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases
Personal qualities and attributes Essential
• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude with attention to detail
Others Essential
• Reliability - good time keeping
Desirable
• Ability to work flexibly to accommodate peaks and troughs of activity
  
  The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top