Clinical Office Coordinator, Trauma & Orthopaedics

We are excited to be in a position to recruit a Clinical Office Coordinator to join our team within the iMSK (Orthopaedics). This post is to cover full time hours, working Monday to Friday. The post includes general office duties., The service is currently undergoing major transformation. As such there will be numerous improvement projects.

Dictated letters are completed within agreed timescales.

To respond in a timely manner to all email / telephone /postal enquiries from patients and all other agencies in the making of Outpatient appointments, providing patients with a high quality service. This will also be done, taking account of patients' rights and diversity and ensuring that all patients receive equal opportunity to services.

To escalate to the Team Leader when there is concern over longer waits.

To highlight any potential breaches or delays in the patient's pathway to the Team Leader, Patient Pathway Team or Manager according to the Trust's escalation policy.

Dispose of outstanding uncashed clinic outcomes on Cerner.

Assist in changes in clinic templates as directed by Team Leader/Service Manager.

Attend regular team meetings arranged by Team Leader / Line Manager.

Maintain good relationships with patients, GPs and other members of staff, ensuring a high degree of confidentiality and integrity at all times thus enabling a high quality service to be provided.

The successful applicant will have the ability to work as part of the team to deliver high quality customer service, display excellent communication skills, and an understanding of delivering healthcare services. You will need to demonstrate commitment to care quality and performance delivery. You must be a team player with the ability to problem solve and work independently.An understanding of the 18 week patient pathway is preferable, although training will be given. You will be required to use a number of systems including Cerner, Luna, CRIS and Dictate I.T. Previous experience of these systems is desirable, but not essential, as training will be provided.

Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.

Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.

We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.

St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.

Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.