Clinical Governance & Patient Experience Coordinator

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK. Hours:Part-time (minimum of 15 hours to maximum 22.5 hours per week) We are seeking an organised, motivated, and detail orientated individual to join our Clinical Governance Team. The postholder will play a key role in supporting high quality, safe patient care through effective coordination of complaints, patient safety incidents, and accident/incident reporting. You will ensure all processes are managed in line with PSIRF principles, organisational policy, and statutory requirements. The successful candidate will be responsible for maintaining governance logs, supporting investigations, producing patient feedback reports, and assisting with the preparation of Clinical Governance meeting documentation. You will work closely with clinical and service leads to produce clear, high quality complaint responses and ensure timely follow up of actions., The Clinical Governance & Patient Experience Coordinator will play a key role in supporting safe, high quality patient care through effective management of complaints, incidents, patient feedback, and audit governance. The post-holder will ensure timely, accurate recording, monitoring, and reporting of all complaints, compliments, patient safety incidents, and accident & incident events. They will facilitate investigations, coordinate responses, support clinical governance processes, and assist the Chief Clinical Officer and wider teams in delivering high standards of care and continuous improvement.

This role is well suited to someone with strong communication skills, excellent attention to detail, and an interest in patient experience, safety, and quality improvement. The ability to work effectively with colleagues at all levels and manage competing priorities is essential.

Norfolk Primary Care Ltd is a Community Interest Company. It was established to

• Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
• Help with challenges identified by practices workload, GP recruitment, sharing best practice.
• Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
• Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
• Work within health systems to provide patient care in innovative and solution-focused ways.
• We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.
• If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.