Clinical Coder & Receptionist

Here at Wivenhoe Medical Centre we are looking for a proactive receptionist and clinical coder. You will be the first point of contact for patients in a healthcare setting, responsible for delivering excellent customer service while managing administrative and clerical duties to support clinical staff. As a clinical coder, you will be responsible for translating medical diagnoses, procedures, and treatments into standardised codes used for healthcare records. You will have the support of a friendly professional team and encouraged to learn and grow. Working environment:

• May involve shift work, including evenings or weekends
• Office-based role
• Typically standard working hours, Greet patients and visitors in a professional and friendly manner
• Schedule, confirm, and manage patient appointments
• Handle incoming phone calls, emails, and enquiries
• Register new patients and update patient records accurately
• Manage patient check-in and check-out procedures
• Maintain confidentiality of patient information (GDPR compliance)
• Process prescriptions, referrals, and correspondence
• Handle billing, payments, and insurance documentation (if applicable)
• Liaise with doctors, nurses, and other healthcare staff
• Maintain a clean and organised reception area
• Review patient medical records, discharge summaries, and clinical notes
• Assign accurate codes using classification systems
• Ensure coding complies with national standards and guidelines
• Work closely with clinicians to clarify medical information
• Maintain high levels of accuracy and attention to detail
• Ensure confidentiality of patient information
• Stay updated with coding standards and healthcare regulations
• Assist with data analysis and healthcare planning
  
  Wivenhoe Medical Practice is a dedicated primary care provider committed to delivering high-quality, patient-centred healthcare to the local community. Our experienced team of doctors, nurses, and support staff work collaboratively to ensure every patient receives compassionate, personalised care in a welcoming and professional environment.
We offer a comprehensive range of medical services, from routine health checks and chronic disease management to preventative care and health advice. Our focus is on promoting long-term wellbeing by supporting patients at every stage of life, with an emphasis on early diagnosis, effective treatment, and ongoing support. At Wivenhoe Medical Practice, we value trust, respect, and open communication. We strive to build strong, lasting relationships with our patients, ensuring they feel listened to, informed, and confident in their care. Our practice combines modern medical expertise with a friendly, community-focused approach, aiming to make healthcare accessible, efficient, and responsive to the needs of those we serve. Mission statement: The practice endeavours to promote good health and provide high quality, evidence-based care in a non discriminatory fashion to all members of the practice population.