Clinical Advisor

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time. We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care. As part of a dynamic multidisciplinary team, you will:

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software
This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS. If you're looking for a role where your experience truly makes an impact--this is it. Please note that courses are scheduled to run monthly from September 2026. Main duties of the job
• Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
• Assess incoming symptom-based calls and determine urgency and priority.
• Provide evidence-based clinical advice and support onward referral within the NHS.
• Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
• Contribute to achieving national ambulance standards and local performance targets.
• Participate in team meetings and work with managers to maintain strong performance.
• Engage in monthly call audits and ongoing self-reflection., The Recruitment Process
The recruitment process consists of 2 stages. Candidates successful at each stage will progress to the next stage.
• Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Interview a face-to-face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.
If you are a paramedic/nurse who enjoys clinical decision making, teamwork and supporting patient care, this could be the perfect next step in your career. Please see Job Description and Person Specification for full details on this role. For an informal discussion about the role please contact Rachael Cook - Clinical Service Delivery Manager - Rachael.Cook@scas.nhs.uk Job description, The Recruitment Process The recruitment process consists of 2 stages. Candidates successful at each stage will progress to the next stage.
• Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Interview a face-to-face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.
  
  Recognised Nursing/Emergency Care Practitioner/Paramedic qualification
• Valid registration with NMC or HCPC
Desirable
• Recognised mentorship qualification and experience, Nursing/Emergency Care Practitioner/Paramedic experience in acute or primary care
• Extensive clinical knowledge
• Significant post qualification experience in acute or primary care
• Triaging
Desirable
• Telephone triage experience
• Experience of supporting others in clinical practice
Person Specification Qualifications Essential
• Recognised Nursing/Emergency Care Practitioner/Paramedic qualification
• Valid registration with NMC or HCPC
Desirable
• Recognised mentorship qualification and experience, Nursing/Emergency Care Practitioner/Paramedic experience in acute or primary care
• Extensive clinical knowledge
• Significant post qualification experience in acute or primary care
• Triaging
Desirable
• Telephone triage experience
• Experience of supporting others in clinical practice
  
  The full package of NHS benefits, including:
• 27-33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full-time & part-time shifts available
• Ability to join our staff networking groups
This is your chance to build an NHS career with real progression and stability. Flexible working requests will be considered in line with business requirements. Corporate Induction It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability). For this role additional training will be required following on from your corporate induction.