Clinical Advisor

Use your clinical expertise to help patients get the right care, first time. Every day, thousands of people contact NHS 111 looking for urgent advice, reassurance and clinical support. As an IC24 Clinical Advisor, you'll be at the heart of those conversations. Using your professional judgement, advanced assessment skills and NHS Pathways, you'll assess patients over the phone, provide evidence-based clinical advice and ensure they receive the right care, from the right service, at the right time. No two calls are the same. One moment you could be supporting a worried parent whose child has developed a fever. The next, assessing a patient with chest pain, helping someone experiencing a mental health crisis or identifying safeguarding concerns that requires immediate action. Working as part of a multidisciplinary team, you'll combine your clinical expertise with excellent communication skills to make safe, timely decisions that have a direct impact on patient care and outcomes. This
isn't traditional frontlin, The Clinical Advisor role at IC24 involves using your clinical expertise to assist patients in receiving the appropriate care through NHS 111. As part of your responsibilities, you will conduct patient assessments over the phone, offering evidence-based clinical advice to ensure the right care is delivered. Your work will span across diverse cases, including supporting parents with sick children and managing patients with chest pain or mental health crises. This position requires a blend of clinical expertise and excellent communication skills, enabling you to make impactful patient care decisions. Previous experience with telephone triage or NHS Pathways is beneficial but not mandatory, as full training is provided.

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise that provides NHS 111, GP Out of Hours, primary care, and urgent care services to over six million patients across the UK. Their focus is on improving patient care and ensuring that colleagues are valued, supported, and encouraged to develop. IC24 offers a multifaceted team environment committed to delivering excellent patient care and fostering professional development through comprehensive induction, ongoing clinical supervision, and regular coaching. They promote an inclusive and supportive culture for both patients and employees, being mindful of the necessity for safeguarding and professional excellence.