Clinical Administrator / Call Handler

The Care Co-Ordination hub is an admission prevention service, the aim is to prevent a patient from attending hospital if they are able to receive treatment in their own home. As a Clinical Administrator/Call Handler you will be the first point of contact for patients, carers and referrers calling the hub, managing urgent and non-urgent cases when they call to make referrals, ask for medical advice and enquire about appointments. Key Tasks include:

• Call Handling via Netcall (Liberty Converse), you will take appropriate details to allow the patient to be triaged accordingly by the clinical team.
• Processing of managed referrals including the scheduling of appointments and visits.
• Processing hospital discharge referrals, paying attention to key details.
• Ordering of stock.
• Stock control of medical equipment and controlled stationary.
• Reporting and data management.
• Management of team car enquiries.
• Team work in a multidisciplinary team consisting of Nurses and Physiotherapists.
• Use of clinical recording systems including EMIS, CIVICA, Meditech and Luscii.
  
  Are you looking for a new challenge?
  
  Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment. We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy. The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.


• 8am-4pm
• 10am-6pm
• 12pm-8pm
• 8pm-8am Night Shift
Please note that shift patterns are actively being reviewed, therefore there may be changes to shift pattern times in the near future as the team grows. An example of shift patterns being considered are (7am-3pm, 3pm-11pm and Night Shift 11pm-7am). Posts available (Full and Part Time):
• x3 37.5 hours
• x1 32.5 hours
Job share would be considered.