Clinic Support & Results Administrator

We are seeking to recruit a motivated and organised Clinical Support and Results Administrator to provide high-quality administrative support to the Wirral HIV Team, HIV Community Nurses, and the wider HIV Administration Team. The post holder will be based in Wirral and will be expected to attend South Liverpool Treatment Centre at least once per month. Flexibility, professionalism, and a commitment to supporting safe and effective patient care are essential for this role. Applicants are encouraged to review the attached task list for further information regarding the responsibilities and duties associated with the role. This is a very exciting time for Axess sexual health service with a number of innovations to be implemented alongside these developments with the aim of providing world class services., To undertake this role you will have experience of using Electronic Patient Record Systems, working with databases and data entry and will have, The post holder will provide comprehensive administrative support to the Wirral HIV Team and HIV Community Nursing Team, helping to coordinate ongoing care for patients living with HIV and ensuring an efficient, responsive and patient-focused service., · Monitoring relevant service mailboxes, processing referrals, maintaining accurate information on the HIV database and Electronic Patient Record systems, and managing patient appointments using appropriate booking systems. · Undertaking pre- and post-clinic administrative tasks, sending appointment reminder text messages, completing medication checks, arranging postage where required, recording point-of-care testing results, and providing administrative support to clinical staff, including support for MDT meetings. · Carrying out general administrative duties to support the effective running of the service, including reception duties when required, while maintaining confidentiality, accuracy and professionalism at all times.

Our ideal candidate will have experience of using Electronic Patient Record Systems, spreadsheets and databases, working with clinical staff at all levels and have excellent customer service skills., excellent customer service skills. You be liaising with patients and health care professionals and will be able establish a good rapport and professional relationships with others. You will commonly deal with information of a personal and sensitive nature and you will be expected to adhere to the highest standards of confidentiality in the course of your work.,

• GCSE English Language & Maths or equivalent
• RSA 2(or equivalent) Typing/WP ability
Desirable criteria
• Ability to produce documents to a high standard, Essential criteria
• Demonstrable previous document/system control experience
Desirable criteria
• Knowledge of NHS and/or Project Management environment advantageous
• PRINCE 2, Thorough understanding of MS Office software packages, including Microsoft Outlook
• Excellent knowledge and understanding of MS Word and associated packages. Must possess fast accurate typing skills
Desirable criteria
• Advanced Word, Excel, Powerpoint, Database Management. Project Office software, e.g. MS Project Standard., Ability to work within a high pressure environment, and have the ability to multi-task, Excellent interpersonal skills, the ability to communicate effectively with all members of the Project Team and the Trust, and externally with project advisors
• Must be a self-start who will approach tasks in a co-ordinated manner and with sensitivity, thus ensuring tasks are completed efficiently and on target, with minimum supervision
• Must have an excellent telephone manner
  
  Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.


• From 4th April 2024 the minimum salary requirement for a skilled visa increased to £23,200. We strongly encourage applicants who require sponsorship to review the eligibility criteria at https://www.gov.uk/check-uk-visa, Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday. The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.