Clinic Clerk - Diabetes and Endocrinology

We are looking for a highly motivated, hard working, energetic and collaborative individual to join our busy Diabetes and Endocrinology Department administration team. This is an excellent opportunity to play a key role in supporting the delivery of a smooth, compassionate and efficient service for our patients., As a clinic clerk in the Diabetes and Endocrinology Team you will work in a demanding but rewarding environment, contributing directly to patient experience and overall efficiency, Reporting to the Office Manager you will be part of a team responsible for arriving patients who attend the centre for clinic appointments, booking various follow up appointments for patients using multiple different systems (PENS, ADT, iPM etc), monitor waiting lists, liaising with health professionals , dealing effectively and professionally to the requests of all service users and patient enquiries and also provide flexibility to meet service demands. Dealing with service users promptly and efficiently via telephone or face to face. General office duties are also included., Welcoming patients / visitors into the Diabetes Centre and maintaining visibility on the reception desk. Ensuring appointments are made for specialties within the Care Group. Arriving patients who attend for their clinic appointments on the hospital system. Recording of all clinic outcomes on the iPM PAS and patients and removing patients from the waiting lists as necessary in accordance with Trust access policy. Dealing with out patients referrals in accordance with the choose and book partial booking system. Liaising with all health professionals, GP Surgeries, Wards and A&E at times., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Due to the nature of the work you will be IT literate, able to use most office software and at times work unsupervised. Previous experience in the health sector would be an advantage. Customer service, the ability to work part of a team and to work to tight deadlines is essential. You will be flexible and expected to support the department when required.,

• Computer / typing skills, RSA2/equivalent
• GCSE/Equivalent, Essential criteria
• Experience of dealing with confidential matters
• Experience of working in a busy office, Understanding of issues around confidentiality, Excellent organisational skills
• Good communication skills
• Excellent Customer Care Skills
Desirable criteria
• Ability to use Word / Excel, Ability to adapt and a flexible approach to change, You must have appropriate UK professional registration.
  
  Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.For roles at Liverpool Women's, visit their careers page.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday. The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.