Client Support Executive

JSM Brand Exposure has supplied branded merchandise, print and corporate gifts to some of the UK's best-known businesses. We've been doing it for over 20 years, with our own 16,000 sq ft production and fulfilment site in Gloucester
Our sales team wins the order, and you deliver it. Once a client confirms, the order is yours through to delivery. You'll:
Set up orders on our system and place them with suppliers or our in-house production team
Prepare and check artwork proofs
Track every order, liaise with suppliers and escalate early when something is at risk
Be the client's day-to-day contact, updating them before they have to ask
You'll be running many orders at once, often for events with fixed dates. One wrong Pantone or misspelled name and the client notices, so accuracy is everything.

Experience managing orders, projects or customer accounts from start to finish in a busy environment
Excellent attention to detail
Clear, friendly communication by email and phone
Well organised and calm when things go wrong
Comfortable with order management or ERP systems and Excel
Experience in promotional merchandise or print is a bonus, but not essential

£30,000 to £33,000, depending on experience
Monday to Friday, 8am to 5pm, with a 4:30pm finish on Fridays
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