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Client Services Voice - Senior Associate

Ss&c Technologies, Inc., Burnley

Client Services Voice - Senior Associate

Salary not available. View on company website.

Ss&c Technologies, Inc., Burnley

  • Full time
  • Permanent
  • Onsite working

Posted 4 days ago, 26 Sep | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: c38e4582ab4a45b3bd14935a1ed5f0f9

Location ref: Burnley

Full Job Description

  • Provide an effective & efficient service function to customers, mostly by telephone, but by any appropriate means of communication, to greatly enhance our reputation to greatly enhance our reputation as a truly customer focused Company
  • Respond positively to the goals of CSV, support colleagues, and actively add to the success of the overall Client Services
  • Attend and actively contribute to team meetings
  • Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & Key Result Areas, both in terms of quality, productivity and accuracy of information given to the customer
  • Assist every area of the business to improve overall customer service
  • To commit to personally putting the customer first and providing an excellent customer service at all times
  • Develop an understanding of all client profiles/products to be able to deliver outstanding customer service

    Passion for Customer Service
  • Minimum of 2 years customer service experience (Preferably with a technical aspect to it)
  • Ability to use complex IT systems
  • Able to efficiently demonstrate our clients' products & services
  • Ability to analyse and interpret information
  • Able to demonstrate empathy when required
  • Able to communicate with difficult / challenging customers
  • Comfortable working independently & using own initiative whilst problem solving
  • Ability to work in a calm manner whilst under pressure
    • We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

    SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology., SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

  • Your Future: Professional Development Reimbursement including access to SS&C University
  • Work/Life Balance: Competitive holiday scheme
  • Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training: Hands-On, Team-Customised throughout your career

Direct job link

https://www.jobs24.co.uk/job/client-services-voice-senior-associate-127468173
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