Client Services Manager

We're hiring a Client Services Manager to launch a brand-new workforce solutions programme for a global client., As Client Services Manager, you'll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance. You will initially support the implementation plan of a first-generation MSP in the UK, with a planned phasing into a broader workforce model including RPO and SOW. This is a hybrid role based from our London office with regular weekly travel across multiple UK & Ireland locations. Key Responsibilities

• Support the build and embedding of the programme from day one
• Be the day-to-day face of the programme across all levels of stakeholders within the business
• Support implementation and ongoing optimisation of the solution
• Manage supplier performance and governance
• Deliver against KPIs and commercial objectives
• Support and contribute to team development
• Act as an escalation point for client issues
• Identify and support growth opportunities
• Visit client sites regularly across UK (3-4 days per week)
  
  Experience within the staffing sector (MSP, RPO, workforce solutions)
• Strong stakeholder management skills
• Experience supporting complex or multi-site accounts
• Supplier management experience
• Commercial awareness
• Resilient, adaptable and comfortable working under pressure
• Ability to manage change and evolving priorities
• Sector experience within engineering, facilities management, manufacturing, logistics or similar desirable, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Guidant Global, part of Impellam Group, is a next-generation workforce solutions partner with deep professional expertise and access to a global talent community. Guidant Global delivers agile MSP, SOW and RPO programmes that empower businesses to build flexible, high-performing workforces. Impellam Group is one of the world's leading workforce and STEM talent solution providers, operating across nearly 80 countries. With an innovative, people-first culture, Impellam delivers inclusive, future-focused workforce solutions that help organisations secure mission-critical skills and achieve long-term growth. We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

Alongside the opportunity to help shape and support a high-profile high impact programme, you'll benefit from a flexible rewards package:
• Generous annual leave including birthday off and paid volunteering day
• Pension and life assurance
• Employee Assistance Programme and Calm app
• Flexible benefits including private medical, dental, healthcare cash plan and critical illness options
• Employee discounts platform
• Additional options including health assessments, travel insurance and EV scheme