Client Services Co-Ordinator Claims

We have an exciting and rare opportunity for an experienced and proactive Client Services Co-Ordinator to join our Claims Team in our busy veterinary hospital.

Please note that this role is for a 1 year Fixed-Term Contract

In this role, you will be responsible for processing insurance claims accurately and efficiently, ensuring clients receive clear, timely communication and compassionate support throughout their claims journey. You will also assist our client-facing team, acting as a key point of contact for clients during patient admission and discharge.

This role requires a high level of professionalism, empathy, and organisational skill. You will play a vital part in delivering exceptional customer service and client support throughout their journey with us.

Key Responsibilities:

Process claims efficiently within agreed service levels

Review veterinary invoices, clinical notes, and medical histories.

Handling and accurately processing client and patient information

Identifying and resolving discrepancies promptly and efficiently

Manage incoming calls and emails

Process card and cash payments