Client Services Co-Ordinator Accounts
Royal Veterinary College, North Mymms, Hertfordshire
Client Services Co-Ordinator Accounts
Salary not available. View on company website.
Royal Veterinary College, North Mymms, Hertfordshire
- Full time
- Temporary
- Onsite working
Posted 6 days ago, 15 Aug | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 1c59d372db614a1caea6f2e25068f5b0
Location ref: North Mymms, Hertfordshire
Full Job Description
Greeting clients and providing a warm, welcoming experience
Handling and accurately processing client and patient information.
Identifying and resolving discrepancies quickly and efficiently
Dealing with incoming calls and emails
Processing card and cash payments
Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission.
Closing patient files, ensuring payment taken at time of discharge
Processing and sending insurance claims in a timely and accurate manner.
Liaising with clinical, non-clinical, and other internal departments
We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital.
This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us., Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems.
Exceptional attention to detail and accuracy
Experience in basic accounts processes
Experience handling insurance claims is highly desirable.
Superb communication and interpersonal skills.
Confidence in discussing sensitive topics with empathy and discretion.
Highly organised, conscientious, and diligent in your work
This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.
Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.
We offer a generous reward package and benefits including:
Competitive and attractive pension package
A range of family friendly policies, including adoption, maternity and paternity pay and leave.
On site café and restaurant
Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
Cycle to work scheme.
Free mini-bus service to and from Potters Bar station and Hawkshead Campus