Client Services Administrator

We have an exciting opportunity to join our warm and welcoming team at our office in Winnersh. This role will be office-based but on completion of your probation period can become hybrid if required. Our Client Services Administrators are a key part of our business, speaking to our clients on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that's driven by you. Our people share a common mindset that sets us apart. Our Client Services Administrators are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners. What you will do as a Client Services Administrator:

• Be the first point of contact and liaise directly with clients, insurers and other internal and external sources for day-to-day administration.
• Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
• Co-ordinate administration of schemes, including invoicing, membership data, claims data & communication material.
• Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
• Ensure that client records and in-house system is always kept up to date and accurate.
• Attend internal and external meetings with Insurers and product training as required.
• To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.
  
  Previous office-based customer service experience
• Previous administration experience
• Insurance industry experience is not essential but would be an advantage
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• Strong Microsoft package ability including knowledge of Excel
• Proven team player
• Deliver a high level of customer service with a customer centric approach
  
  Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.