Client Service Account Handler

Job DescriptionOwn youraccounts. Shape clientdelivery. Make an impact in retail.Due to growth, we're looking for Client Services Account Handlers to join our team in Bristol.At eXPD8, you'll work withleading brands and major UK retailers, turning clientobjectives into flawless in-store execution. As a Client Services Account Handler, you'll take ownership of youraccounts, using data, planning, and strong relationships to bring campaigns to life.Named one of the Financial Times Best Employers 2025 & 2026, we operate across Books, Entertainment, Fashion, Grocery, Health & Beauty, Beers, Wines & Spirits, Toys and more. We pride ourselves on delivering exceptional service while creating a supportive, inclusive workplace for our people.About the role:This is a key role within ourClient Services team, responsible for managing clientaccounts end-to-end and ensuring campaigns are delivered effectively through our field teams. You'll take ownership of youraccounts, translating
clientrequirements into clear plans, actionable insights, and successful in-store execution.Location: Hybrid 2 days in our Bristol Head Office, 3 days working from homeBenefits: Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more) Buy and sell holiday scheme Your eXPD8 anniversary day off each year Life insurance Immediate access for you and your family to GroceryAid Access to eXPD8 Rewards withcompetitions and incentives Unlimited refer-a-friend scheme Personal development and progression opportunitieswith access to over 400 learning resourcesHow you'll deliver excellence: Take full ownership of clientaccounts, ensuring campaigns are delivered to brief and on time Analyse client data to identify trends, insights, and improvementopportunities Build accurate, tailored reports that tell a compelling performance story Use data to influence decisions and enhance campaign outcomes Build strong, trustedrelationshipswith clients Proactively manage client requests and
expectations Support and contribute to regular client review meetings Identifychallenges early and implement effective solutions Continuously refine processes to improve delivery and performance Create clear, detailed instructions for field teams to execute activitysuccessfully Develop and manage project plans that align withclientexpectations and operationaldeliveryWhat makes you excellent: Previous administration and client account handling experience Ideally, experience in or knowledge of retail IT literate withproficiency in the Microsoft Office suite, particularly Excel and PowerPoint Highly organised, with the ability to manage multiple priorities and deadlines Confidentcommunicatorwith excellent written and verbal skills Analytical mindset, with the ability to translate data into insights Genuine interest in retail and in-store execution Comfortable engaging with clients to uncover needs and build relationships Experience working with UK-based clients Able to commute to Bristol as
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