Client and Sales Support

We are seeking a proactive, detail-oriented Client & Sales Support Administrator to join our expanding team in Alton. This dynamic, hands-on role is pivotal in ensuring customer expectations are consistently met and exceeded. You will manage sales order processing, coordinate with depots and transport teams, and ensure timely, complete deliveries. Acting as a key liaison between clients and internal teams, you will help maintain seamless and efficient operations across the business., Sales Order Processing

Accurately process sales orders using InspHire software
Issue prompt and professional order confirmations
Pre-qualify deliveries with site contacts to ensure readiness
Provide clients with clear, regular, and timely delivery updates
Raise proforma invoices and efficiently manage card payment processing
Coordinate bespoke design approvals with the Mechanical Design team
Manage custom livery requirements in liaison with the Marketing department

Customer Engagement

Serve as the primary point of contact for purchase enquiries
Respond promptly and professionally to general queries

Operational Coordination

Collaborate closely with depots and transport teams to ensure seamless order fulfilment
Ensure all orders are processed accurately and within agreed time frames

Key Performance Indicators

Error-free and efficient processing of orders and work flows
Deliveries completed in full, on time, and meeting client expectations
Clear and effective communication with operational teams
Consistently uphold a positive and professional image of the Conquip brand

Strong teamwork and collaborative abilities
Excellent organisation and planning skills
Clear, confident, and professional communication
Effective time management and prioritisation

Personal Attributes

Ability to work efficiently under pressure and meet deadlines
High attention to detail and commitment to accuracy
Positive, proactive, and solution-focused mindset
Strong work ethic with a "can-do" attitude
Alignment with Conquip's five Core Values

Conquip Engineering Group is a leading UK manufacturer, delivering innovative equipment and solutions to the construction and infrastructure sectors. Renowned for quality and exceptional service, we support some of the UK's largest projects through our expanding network of depots and dedicated teams.