Client Relationship Executive

Client Relationship Executive - Surrey/London £32,000 - £40,000 DOE + performance-based incentives Our client is seeking a polished, emotionally intelligent professional to join their team as a Client Relationship Executive. In this role, you will act as the primary point of contact for a portfolio of clients, delivering a highly personalised, discreet, and commercially aware service experience. This position requires a strong blend of interpersonal skills, emotional awareness, and commercial understanding. You will take the time to understand each client's goals, guide them through the service journey, and ensure a seamless, supportive, and results-driven experience. This role requires occasional visits to the London office. Company Benefits:

• Fully remote working environment Opportunity to work with a diverse and engaging client base Supportive and collaborative team culture Ongoing training and professional development Competitive salary with performance-based
incentives Key Responsibilities:
• Support wider business initiatives and projects as required Build and maintain strong, trust-based relationships with clients through regular communication (phone and video) Conduct in-depth consultations to understand client preferences, values, and expectations Provide tailored guidance and feedback throughout the client journey Manage expectations with professionalism, honesty, and tact Collaborate closely with internal teams to ensure high-quality service delivery Handle sensitive and confidential information with complete discretion Deliver an exceptional client experience, anticipating needs and exceeding expectations Resolve any client concerns promptly and professionally Maintain accurate and up-to-date client records within internal systems Contribute to client satisfaction, retention, and overall success metrics Role Scope and Development This is a dynamic and evolving position within the business. While the
core focus is client relationship management, the successful candidate will be expected to contribute more broadly across the company as required.
• This may include involvement in operational support, internal projects, process improvements, and other ad hoc responsibilities depending on business needs. As such, this role would suit someone who is adaptable, commercially aware, and comfortable working in a fluid environment where priorities may shift. A proactive mindset and willingness to take ownership beyond a defined job description are essential. Experience and Skills Requirements: Proven experience in client relationship management, customer service, or a client-facing role Exceptional communication skills-articulate, engaging, and empathetic Strong emotional intelligence and active listening skills Ability to handle sensitive conversations with professionalism Highly organised with strong attention to detail Commercial awareness with the ability
to balance client needs and business objectives
• Comfortable working in a fast-moving, evolving environment Able to take initiative and operate with limited structure when required Desirable: Background in coaching, psychology, or relationship-focused roles Experience working with discerning or high-expectation clients Additional language skills Personal Attributes Confident, personable, and professional approach Naturally empathetic with strong intuition Discreet and trustworthy Calm and resilient under pressure Proactive and solutions-focused mindset Passionate about helping people achieve meaningful outcomes If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted