Client Relations Manager (Customer Focus Lead)

Meeting discharge teams at NHS and private hospitals

- Involvement in and liaison with discharge teams around referrals for our enablement suite

- Ensuring all businesses in the area know who we are and what we do

- Fostering fantastic relationships with social work and mental health teams

- Creating community events in order to break pre-conceptions of care homes

- Supporting the Home Manager and Customer Experience Leads to create purposeful activity

- Supporting the Home and Customer Experience Leads to ensure a day-to-day presence on social media including Facebook

- Driving scores high on Google reviews and Specialist Market tools

- Thinking outside the box - e.g charity days, supporting community drives or walking 26 miles!

- Being the face people trust to help get solutions to their needs

- Creating information events for older people and their families in the community

- Ensure the home is fully occupied

- Ensure the budgeted rate is achieved, Cherry Tree Lodge is to open at the beginning of 2027. Our newly built 80-bed nursing and dementia specialist care home, is in the heart of Kidderminster combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Cherry Tree Lodge is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Cherry Tree Lodge.

Strong verbal and written communication skills.

- Experience within a care home environment essential

- You need to be flexible, patient, with a 'can do' caring attitude, and a real 'people person'

- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.

Do you love sales, but are tired of the same old sales roles? Do you want to make a real difference to the lives of people within the local community? Do you want to help people when times get tough? Helping people make the decision to choose full time care is a rewarding career - enabling people to live their best lives, whilst remaining close to their loved ones. If you are an emotionally intelligent, kind, supportive person, who also understands how revenue generation ensures the future of social care, then you may be perfect for this role!

Our Household Model has been designed to create a much smaller, more personal community. Rather than People feeling like they are living in a large care home, each household will be home to approximately 9-12 people living together, creating a genuine sense of community, familiarity and belonging.

We are looking for a mix between Alan Sugar and Mother Theresa! We want someone who is compassionate and passionate. Compassion is needed to help families through a difficult time and passion is needed to ensure that we achieve our occupancy targets and create great lives for the people who live in Cherry Tree Lodge Lodge

Benefits of working at EQ Care

- ½ day off for your birthday - start your celebrations early!

- Blue Light Discount Card - access exclusive savings and offers.

- 28 days of annual leave (pro rata) - enjoy a healthy work-life balance.

- Salary advance scheme (Level) - access earned pay when you need it.

- Contributory pension - helping you plan for your future.

- Dedicated Learning & Development - continuous training and career growth opportunities.

- Team member rewards - recognising and celebrating your hard work.

- Free meals on shift - enjoy a meal on us while you work.

- Free tax review service - making sure you keep more of what you earn.