Client Operations Support Officer

We enable passengers to travel to and from school and other places of education, for social care reasons and we provide a demand responsive CallConnect bus service to connect communities across the county. As a Transport Support Officer you will be assisting in arranging transport for multiple users across the county including, school journeys and our CallConnect on demand bus service. Taking varying calls for all transport related issues within a relaxed but busy office environment, you will be trained with the knowledge required to give the residents of Lincolnshire expert advice on what is available. The team also manages the county's local bus and community transport network, alongside supporting the development of Sustainable Travel. Working within a hybrid team, learning from and assisting colleagues to deliver an exceptional service to the public of Lincolnshire. This role offers hybrid working. Working hours of Monday to Friday 06.30 - 19.00 and Saturday 07.30 - 18.00 on an adhoc rota basis.About the team Transport Services is part of the Council's Place Directorate and is responsible for developing and delivering passenger transport solutions across Lincolnshire for more than 20,000 passengers daily. The team is expanding, and we're looking for people who want to be a part of our exciting future! It's a lively, dynamic, and growing team delivering vital services that get the County moving.

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

At Lincolnshire County Council, we believe our people are at the heart of everything we do. That's why we offer a rewarding package designed to support your work-life balance, health and wellbeing, financial security, and career growth. Find out more about our offer to you in the attached brochure.

Along with a competitive salary we are offering:

• "Green book" Local Government terms and conditions
• Access to Local Government Pension scheme (contribution rate of approx. 24%)
• Comprehensive benefits package including salary sacrifice for cars, cycles, plus excellent discount schemes
• 37 hour working week (as full time) including flexible and hybrid working
• A generous leave entitlement with a minimum of 25 days plus bank holidays and the option to buy more
• Free financial wellbeing advice
Further details can be found here: Rewards and benefits - Lincolnshire County Council