Client Manager

Matthews International Corporation, Team Valley, Gateshead

Client Manager

Salary Not Specified

Matthews International Corporation, Team Valley, Gateshead

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 7 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 02f17eba50914e98b43fb37ffce3b62f

Full Job Description

We're seeking a Client Manager with exceptional project management skills., In this role, you will:

  • Act as a central point of contact for our client, building trusted relationships and proactively representing the team in high-level meetings, projects, and initiatives.
  • Identify and drive continuous improvement opportunities in processes, performance, and collaboration-ensuring we consistently exceed expectations.
  • Coordinate across teams and time zones, helping the client translate goals into results, while maintaining focus on quality and client satisfaction.
  • Set up projects in the client's system, create cost estimates & PO request.
  • Brief prep for studio (1st build/amends/repro) using brand/packaging knowledge.
  • Query follow up/resolution.
  • Managing deadlines, follow ups on pending actions/documents, escalation of issues to project owner and estimation of realistic FTPs every time target becomes at risk.
  • Conducts internal pre-production meetings, lead weekly tracker/forecast meetings, managing/ coordinating ad hoc services.
  • Regularly updating the clients forecast.

    You're a natural relationship-builder, confident communicator, and problem-solver with a keen eye for detail. Experience in pre-press repro or an understanding of packaging print would be a strong advantage.

    SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value.

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