Client Liaison Manager

Salary not available. View on company website.

Mitie Group plc., Marston Green, Solihull

Full time
Permanent
Onsite working

Posted 1 day ago, 23 Aug | Get your application in today.

Closing date: Closing date not specified

Job ref: 4452d9aef00a41c0bd42d4b4e2bc59ad

Location ref: Marston Green, Solihull

Mitie Group plc.

Full Job Description

Deliver management information reporting to key clients on a daily, weekly, monthly and adhoc frequency Attend client meetings to the agreed frequencies and build relationships with all key stakeholders. Respond to client feedback and additional requests within a timely manner and record all data. Ensure any client complaints are dealt with and resolved swiftly. Monitor cleaning attendance performance, ensuring performance is within the KPI. Ensure monthly invoicing is completed accurately, with all adhoc and varitations captured in a timely manner to maximise revenue. Roll out national account initatives with the regional teams and attend monthly retail meetings to ensure key messages are cascaded. Lisase with other service lines in provision of service including MSC, Landscaping, Pest Control, Waste
Manage external suppliers to meet the contractual KPI's of the service contract i.e. windows. Ensure monthly & quarterly audits as defined by the contract are completed and on time. Review failed audit scores, with performance improvement plans to resolution. Review and track equipment maintenance via the supplier and include data in management information packs. Track all budget streams versus spend and implement corrective actions as required via the regional teams to maximise profitability. Ensure cost control documents are kept up to date with variations to the contract. Review contract vacancies and ensure plans in place for recruitment and retention. Ensure new location openings are mobilised effectively within the agreed timeframe, including ordering equipment and materials. Review and bring forward new innovations to maximise service delivery and improve profitbabilty. Share industry news and best practice with the client, including Mitie
Build relationships with Service Support Managers and Regional Operations Managers to deliver the cleaning service. Achieve customer satsisfaction demonstrated through NPS survey engagement results. Brand ambassador for Mitie promoting employee benefits and enhancing engagement, supported through the Mitie Star reward scheme. Manage own time effectively to complete all given duties within role.

Confident in service delivery remotely and client facing Ability to negotiate on deadlines and with clients for problem resolution Practical and well organised with a clear demonstrable ability to multi task and prioritise workload based on priority Excellent customer liaison skills Excellent interpersonal skills to liaise with both client and internal stakeholders Ability to engage and persuade others in solving problems Approachable and friendly Excellent report presentation skills including competent use of word and excel to high standard

Direct job link

https://www.jobs24.co.uk/job/client-liaison-manager-127245046