Client Executive (venues)

You have a background in and passion for live music, ideally with a ticketing focus (for example, for a ticket agent or promoter). Experience in customer and client facing roles is also desirable. The main focus of the role will be to support the Client Manager in managing our relationship with Broadwick Live, becoming the secondary point of contact and supporting their use of our platform, alongside a small number of additional clients. This will include regular work on-site at Broadwick Live's venues (including Drumsheds, Magazine and Exhibition), as well as occasional work on-site with our other clients. Being a self-starter, having lots of initiative and having great attention to detail is a must. Kaboodle's culture is based around excellent service & genuine enthusiasm about what we do, so we look for friendly, motivated people who live and breathe these values. We are searching for an adaptable, hardworking and enthusiastic person to be part of a positive and dynamic team; one who understands the importance of giving high quality and efficient service to clients at all times via email, in person and over the phone. You Will:

• Work with our clients both existing and new, setting up the allocations for their events on our system,
• Assist the Client Manager during onboarding process for any of your new clients,
• Provide Box Office support at your clients events, helping to oversee the operation of our scanning software, helping customers and dealing with ad hoc tasks to ensure the smooth running of the event. This will include regular evening and weekend work during each venue's series of events.
• Support all on-sales through our proprietary ticketing system and ensure all client requests are serviced by all departments within Kaboodle,
• Provide basic reports through our reporting system,
• Maintain and update existing events, such as updating ticket allocations,
• Maintain event pages on the Kaboodle website,
• Learn everything you can about our clients' events and what makes them all special,
• Ensure all sales streams are operationally efficient, ensuring potential ticket sales are maximised.
  
  Proven ticketing experience or experience in events, festivals, music and related industries,
• Strong knowledge of ticketing systems and awareness of the wider ticketing industry,
• Excellent communication skills, both written and verbal,
• Computer literate with strong skills on all MS packages, but especially with Excel,
• The ability to pick up new and complex software easily and quickly,
• Effective administration, time management and organisational skills,
• Positive 'can do' attitude, initiative, drive and enthusiasm,
• Team player who enjoys working in a high achieving environment,
• A commitment to delivering the best,
• The ability to work calmly under pressure,
• Ability to multitask, prioritise, and manage time effectively,
• Experience in complaint handling,
• Proven track record of working to deadlines,
• Active listener, naturally empathetic and with common sense,
• Flexible to work regular evenings, weekends both in the office and onsite at events with potential international travel to service our overseas events and festivals.
  
  Kaboodle, a leading ticketing provider for complex festivals, and Weezevent, a leading European provider of online ticketing, cashless payment, and access control solutions for live events of all kinds, merged in 2025 to deliver best-in-class solutions for the entertainment industry across the UK and mainland Europe.
We serve major clients across Europe in festivals, sporting events, events, consumer shows and professional events. More than 25,000 clients use our solutions every day, supported by a team of 300 employees. With offices in Amsterdam, Antwerp, Berlin, Lausanne, Madrid, Paris, London, and Manchester, the group has strong ambitions for the UK and Irish markets. Key clients such as Broadwick Live, Snowbombing, Lost Village, Boomtown, and Victorious-along with flagship events across mainland Europe-provide powerful references and a compelling track record. Our ambition is to bring innovation and best practices to the music, sports, and entertainment industries. With thousands of past events and millions of data points analysed, we bring both reliability and confidence to every new partner.

The salary range for this role is £26,228-£29,000 per annum, dependent on experience The role is based in London. We operate under a hybrid working scheme, with teams splitting their time between home, our Soho office and the venues. We value flexibility and are trusted to work from wherever we feel most productive. Kaboodle is committed to building an inclusive company where we can all be ourselves while we work together. Our hiring decisions are based on skills and experience, regardless of your race, age, gender, religion, sexual orientation, disability status or anything else. If there's anything you think we should know for us to support you in participating in the interview process, please let us know in your application. We are also a Real Living Wage Employer. By paying the real Living Wage, we are voluntarily taking a stand to ensure our team can earn a wage which is enough to live on. Our Benefits 25 days annual leave, increasing to 26 days after 2 years service and 27 days after 3 years service Health Shield Cash Plan (Level 2) ️ Cycle-to-work scheme Guestlist for shows & festivals Penfold Pension - 3% at enrolment, increasing to 4% after 2 years and 5% after 3 years Critical Illness Cover Group Life Cover (Death in Service) Personal Development Budget ️ £20 Monthly wellbeing allowance False