Client Devices Technician

We have an exciting opportunity within our Digital Services team for a Client Devices Technician to join our dedicated Client Devices function. The Client Devices team plays a vital role in delivering high-quality IT operational support and customer-focused services across the Trust. As a key member of the team, you will be responsible for providing a professional, responsive, and customer-centric IT support service to all Trust staff. Working closely with a broad range of clinical and non-clinical teams, you will deliver second-line technical support, troubleshoot complex issues, and help ensure that end user devices and IT services remain reliable, secure, and fit for purpose. This is an excellent opportunity for an experienced IT professional who is passionate about customer service, problem-solving, and supporting technology that enables the delivery of high-quality patient care. Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role. Skilled Worker visa: going rates for eligible occupation codes - GOV.UK,

• Provide second-line technical support and desktop services across all Trust sites and community locations where Sussex Community NHS Foundation Trust (SCFT) staff are based.
• Deliver a responsive, customer-focused support service, resolving issues relating to desktop devices, laptops, printers, mobile devices, peripherals, and associated software. Communicate technical information clearly and effectively to users with varying levels of IT knowledge.
• Manage and resolve support requests in accordance with agreed procedures, policies, and service level agreements (SLAs), ensuring accurate documentation and timely resolution.
• Respond to high-priority and escalated incidents, providing effective troubleshooting and keeping users informed of progress and outcomes.
• Install, configure, deploy, and support a range of IT equipment, including PCs, laptops, tablets, mobile devices, printers, scanners, and associated peripherals.
• Support the lifecycle management of ICT assets, including procurement, deployment, relocation, maintenance, reuse, and secure disposal, ensuring compliance with Trust policies and procedures.
• Provide advice and technical guidance to colleagues, managers, and end users on the effective use and management of IT hardware and software.
• Contribute to the delivery of IT and digital projects by assisting with hardware and software deployments, device configuration, testing, asset data collection, equipment evaluations, and implementation activities.
  
  We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services. Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.