Client Development Manager

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice. www.yusen-logistics.com, We are looking for a commercially focused Client Development Manager to join our Supply Chain Solutions team. In this customer-facing role, you will be responsible for managing and developing relationships with key clients, ensuring service excellence while identifying opportunities to enhance supply chain solutions, improve profitability and drive long-term customer satisfaction. The office base for this role will be at our Canary Wharf site (E14 5LQ). However, this position is predominantly remote, with regular travel to visit customers across the UK (and Europe as per business needs). This is an excellent opportunity for a relationship-driven logistics professional who thrives on building strong partnerships, delivering operational excellence, and influencing positive business outcomes. This a full-time, permanent position offering a salary of £47,000 - £60,000 (depending on experience).,

• Manage and develop relationships with key clients, ensuring excellent service delivery and customer satisfaction.
• Identify, develop and implement supply chain improvements that benefit both customers and Yusen Logistics.
• Lead projects, programmes and solution developments, ensuring successful delivery within agreed timescales.
• Collaborate with internal stakeholders to communicate client requirements and deliver effective operational solutions.
• Contribute to business growth by supporting tenders, sales activities and client presentations.
• Maintain accurate customer records and reporting.
• Travel regularly to customer sites across the UK and internationally as business needs require., At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. However, we encourage candidates to use these tools to enhance their application rather than replace their own effort and authenticity. During the interview process, we expect responses to reflect your own experience, thinking and capabilities.
  
  Proven experience in an account management, client development, business development or relationship management role.
• Experience within a logistics, supply chain, freight forwarding, liner shipping and / or retail environment is essential.
• Demonstrated capability in designing and managing international supply chain solutions, ideally within the retail sector.
• Strong commercial awareness and negotiation skills.
• Project management qualification or relevant project delivery experience.
• Ability to understand customer P&L and to deliver in line with budget.
• Strong understanding of Incoterms.
• Proficiency in Microsoft Office packages - Word, Excel, Powerpoint (Power BI desirable).
• Additional European language skills, particularly German or French, would be advantageous (but not essential).
  
  Car allowance of £6,000 per annum
• Permanent Health insurance cover (40% of salary cover)
• Pension scheme - 6 % matched employer contribution
• Comprehensive private family health cover
• 25 days' holiday (excluding bank holidays)
• 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working
• Health cash plan
• Critical Illness Cover
• On Site Mental health First Aiders
• MyStrength Wellbeing App
• Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• Employee benefits i.e. Free eye test, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities
Why Join Us? At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.