Client Claim Advisor

We're looking to add a Claims Advisor to our team in Rawdon to ensure we provide the highest level of client care should they need to make a claim. You'll be working closely with the team and external stakeholders to ensure everyone remains fully aware of the status of the claim, where required seeking / providing additional information. This role involves the day to day handling of a range of claims, assisting and advising clients, liaising with insurers and proactively progressing the claim through to settlement. The day to day:

• Handle all claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records.
• Produce statistics, reports and information as required by Directors/Account Executives/Handlers on claims for clients.
• Establish close links with clients, Insurers, loss adjusters, engineers and other relevant parties.
• Ensure all documentation and systems are kept up to date and accurate
  
  You'll have sound working knowledge of Insurance Claims and Policy wordings gained within a claims environment. Ideally with 12-18 months+ Motor Claims as a minimum.
• Your skill set should include strong Communication (Written, Verbal, Video), Negotiation, Stakeholder Management, Influencing and IT skills coupled with the ability to empathise with clients
• Working knowledge of relevant legislation and regulatory requirements.
• Able to utilise Insurer portals and other relevant systems effectively for reporting and processing needs.
• Knowledge of Acturis or similar broking / claims systems would be highly beneficial
  
  An excellent working environment where looking after our clients is prioritised
A negotiable basic salary + all the normal benefits (Pension, Life Assurance, 25 Days Holiday + Bank Holidays) Flexible Benefits (including holiday purchase, dental cover etc) and access to the annual company share save scheme (both post probation) An environment where ongoing professional development is taken seriously with ongoing training and development, coupled with access to fully funded professional qualifications (post probation)