Client Care Coordinator

We are looking for a motivated and client-focused individual to join our team at our modern, state-of-the-art Treatment Centre in Marston Green. This is a great opportunity to become part of a well-established and supportive team, where youll play an important role in delivering an excellent service to our clients.

In this role, you will handle customer enquiries, resolving issues efficiently and providing accurate information. You will work closely with your colleagues to ensure clients receive the best possible experience, while maintaining high standards of service at all times.

There will also be occasions where travel to Dudley (Merry Hill) and other potential new Community Treatment Hubs is required, depending on business needs. In return, youll benefit from onsite parking, travel reimbursement for any additional site visits, and the chance to work in a state-of-the-art centre.

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Were proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.