Client Care Coordinator

We are looking for a compassionate and empathetic Client Care Coordinator to join our supportive team. This is a vital customer-facing role where you will be the first point of contact for clients, either over the phone, online, or welcoming them into our Treatment Centre. You will provide caring, tailored support and accurate information, helping clients feel reassured and supported throughout their treatment journey. We are looking for someone with previous experience working with the general public, who is confident handling sensitive or difficult situations with professionalism, sympathy, and understanding. In return, we offer designated training with no pressure to be fully trained quickly you will learn at a pace that suits your ability and confidence. Additional benefits include clinic parking, excellent transport links, and only one Saturday shift every two months. This is a rewarding opportunity to support women in making important choices within a warm and compassionate environment., For full details about the role, please see the job description:https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf Job description

Experience Desirable

• Experience in customer service
Person Specification Experience Desirable
• Experience in customer service
  
  At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance. At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.