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Client Care Assistant

Medivet Group, Twickenham, Greater London

Client Care Assistant

Salary not available. View on company website.

Medivet Group, Twickenham, Greater London

  • Full time
  • Permanent
  • Onsite working

Posted today, 27 Jun | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 92a9e72a92bc4ebc80e984e2bcbf777e

Location ref: Twickenham, Greater London

Full Job Description

  • Carry out reception duties, greeting clients on arrival, and updating records
  • Triage the impact of emergency appointments, contacting clients and rearranging as needed
  • Manage the practice diary to ensure appointment availability is optimised to team skillset
  • Answer client phone calls and manage messages
  • Ensure appointment slots are available for clients to book online
  • Process any repeat prescription order requests
  • Work collaboratively within a supportive team

    You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.
    • We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

    £26,367 per year - estimated ? Full time As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. You will work a weekend pattern 1 in 3 or 1in 6 weekend at your local Branch or the Richmond 24 hour. You will be expected to work some Bank holidays and on call sloted into your work patternYour career means more than a rota and a job title, that's why we offer: Health and wellbeing
  • Health Cash Plan from day one
  • 24/7 counselling and wellbeing support
  • Life Assurance 3 x salary
    • Annual leave
  • 5 weeks' annual leave plus Bank Holidays, rising with length of service
  • Extra 'Day for You', a paid day off just for you
    • Additional support
  • Cycle to Work
  • Season Ticket loans
  • Discounts on Medivet products and services

Direct job link

https://www.jobs24.co.uk/job/client-care-assistant-127030310
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