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Client Care Advisor - Warrington

Pets at Home Limited, Warrington

Client Care Advisor - Warrington

Salary not available. View on company website.

Pets at Home Limited, Warrington

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 17 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 35bde5ad7ae84233abb5647961fc9b8c

Location ref: Warrington

Full Job Description

  • Your focus is to provide an exceptional service to our clients and the best care possible to their pets, providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
  • Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
  • You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
  • You will need to be able to handle multiple streams of communication (in-person, email, telephone and digital practice) and have good organisation and prioritisation skills.
    • This role is a full time, 35 to 40 hours per week rota, including 2 weekends in 4. Please note, this role does not offer progression into a clinical position.

    If you enjoy providing great service and working in a team, we have just the opportunity for you at Warrington Riverside Vets for Pets.,
  • You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
  • You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
  • You are calm, attentive and always focus on the clients' needs.
  • You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
  • You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
  • Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
    • In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. Previous experience would be beneficial but not essential.

    In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Direct job link

https://www.jobs24.co.uk/job/client-care-advisor-warrington-127415728
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