Client Care Advisor - Rugby

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Rugby Central practice. We are on a mission to be the number one choice for first opinion veterinary care in Rugby, focusing on patient-centred treatment for every client who walks through our door. We work as a supportive team to achieve our common goal in a fun and uplifting environment. Striving to improve through continuous education, while we inspire the next generation of veterinary professionals. Rugby & Rugby Central Vets for Pets are looking for a part time Client Care Advisor Up to 25 hours with a variety of shifts. The practice is open Monday to Friday 8:30am-7:00pm and Saturdays 9:00am-6:00pm

• Our Client Care Advisors, focus on providing exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great service will give client satisfaction at every step ensuring that they look forward to their next visit.
• You will greet each client and offer support, guidance and expertise.
• You will manage payments and future bookings confidently. Coordinating the smooth running of the practice using our online booking system, meaning computer literacy is a must.
  
  You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit.
• Your personality shines, and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• You like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
  
  In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. Starting salary 16500 Pro rata.